- Return Policy
- Product Warranties
- Product Warranties: Europe and Southeast Asia
- Terms and Conditions-Sales
- Terms and Conditions-Purchase
- Video Library
- Product Tips
- Tech Tips
- Industry Links
Phillips Industries offers a Limited Warranty to the original purchaser that the warranted products are free from defects in workmanship and/or materials only. Charges for additional incidental or consequential damage, including labor costs, cannot be accepted.
Phillips' policy is to replace warranted product to the original purchaser if the product fails because of defect due to workmanship and/or materials within the limited warranty period from the original production date. Warranties are not transferable and apply only to the original owner of the Phillips product.
Product Warranty Time Limits
When submitting a claim please be sure the following conditions exist:
Not a Phillips part:
1. Claimed items with tractor pull away type damage, socket and/or nose box breakage are not warranted. Cable length should be checked with truck in far right turn condition to ensure cables are not overextended beyond their working length. Phillips does not warrant any tractor to trailer cable assembly with less than 180 inches (15’) of working length.
Warranty Claim Process:
In our desire to improve products, Phillips will require that alleged defective parts be returned to their respective factory for evaluation and analysis.
Customers must submit a warranty claim in writing or electronic format, which includes:
Phillips will review the claim and if tentative approval is given a Return Material Authorization (RMA) number will be issued. All returning warranty claim packages must have the RMA number clearly marked on the outside of the return package and must be shipped prepaid. All products must be returned to the originating factory. Submitted products will be analyzed for root cause failure, and if approved, a credit will be issued. Short pays or debit deductions are not allowed. Contested claims must be addressed in writing within 30 days of rejection notification.
Electrical and air connector parts other than wiring harnesses require a Return Material Authorization number from:
Phillips Industries - Commercial Vehicles Products Division
Electrical Harness claims require a Return Material Authorization number from:
TRAMITACIONES GROUP FORWARDING INC. / PHILLIPS INDUSTRIES ELECTRICAL HARNESS DIVISION
Note: If a damaged or defective part is returned to Phillips for analysis it will be destroyed following the analysis unless specific instructions are included with the product requesting its return.
Helpful hints to reduce warranties:
IN NO EVENT SHALL PHILLIPS BE LIABLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL OR LIKE DAMAGES INCLUDING SPECIFICALLY, BUT WITHOUT LIMITATION, LOST PROFITS, SAVINGS OR REVENUES OF ANY KIND, WHETHER OR NOT PHILLIPS HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES OR THE LIKE, INCLUDING ANY CASE IN WHICH A PRODUCT OF PHILLIPS PURCHASED HEREUNDER CREATES OR CONTRIBUTES TO A VEHICLE OR OTHER PRODUCT REPAIR CAMPAIGN OR RECALL DUE TO A VEHICLE OR OTHER PRODUCT DEFECT OR NON-COMPLIANCE WITH THE UNITED STATES NATIONAL MOTOR VEHICLE TRAFFIC SAFETY ACT OR OTHER SIMILAR FEDERAL OR STATE LAWS.
THE WARRANTIES PROVIDED HERE ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE HERE STATED, ALL OF WHICH PHILLIPS EXPRESSLY DISCLAIMS, INCLUDING THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND/OR THE WARRANTY OF MERCHANTABILITY.